Industries
Insurance: full control of every invoice from every vendor
An insurance company pays many invoices every day to service providers of all kinds, from different sources and in different formats. Segment receives the invoices digitally, checks each one before payment, lets vendors see for themselves where an invoice stands and keeps sensitive data secure.
- 50K+Vendors
- 500M+Invoices issued
- 250M+Orders
- 100+Buyers
What changes when you work through Segment
For the organization
- Digital intake of every invoice, from every vendor, with no manual typing: the fields are read automatically from the document.
- A check before payment: duplicate invoices, unusual amounts and suspicious documents are flagged, and a person approves every action that affects a payment.
- A secure, orderly archive of all invoices and documents, open to authorized users only, with smart search.
- Less load on finance: vendors see the invoice status themselves instead of calling.
For vendors
- One way to send invoices to the insurer, in the portal or by direct interface, instead of email or post.
- Immediate receipt confirmation and a clear status: received, in review, approved, for payment.
- An invoice with a missing detail is returned at once for correction, instead of getting stuck in a queue with nobody knowing.
- Early payment after invoice approval, through RTMI.
What flows through the platform
Every document is sent once, reaches both sides at the same moment and is kept in a secure archive.
Invoices
From every service provider, in the portal or by interface
Supporting documents
Files attached to the invoice, in the secure archive
Statuses
Received, in review, approved, for payment
Approvals
Who approved, when, and under which permission
Anomalies
Duplicates and unusual amounts flagged for review
The challenge
When invoices arrive from different sources in different formats, duplicates and unusual amounts are hard to catch in time.
Vendor questions about the status of invoices and payments weigh on the finance teams.
Every invoice is checked, only the exceptions reach a person
When many invoices arrive every day, you cannot check each one by hand, and you cannot pay without checking either. At Segment every invoice is read automatically, compared with earlier documents from the same vendor and checked for duplicates and unusual amounts. Only what is unusual is flagged and reaches human review.
A person approves every action that affects an invoice or a payment, and every approval is recorded. AI use falls under an internal policy and the ISO 27001 and SOC 2 controls.
Sensitive data, precise permissions
Service providers’ invoices in insurance relate to claims and policyholders. On the platform each user sees only the information and actions relevant to their role, files are kept in a secure archive, and all traffic is encrypted and monitored 24/7.
Segment is certified to ISO 27001 and ISO 27017, is audited under SOC 2 and meets Amendment 13 of Israel’s Privacy Protection Law.
The process, end to end
Every invoice from every vendor is received, checked and approved the same way.
- 01Invoice sent
The vendor sends the invoice through the portal or by direct interface.
- 02Automatic intake
Invoice fields are captured from the document with no manual typing.
- 03Check
Duplicate invoices and unusual amounts are flagged for review.
- 04Approval
A person approves every action that affects an invoice or a payment.
- 05Tracking
The vendor sees the invoice status on its own, all the way to payment.
How Segment helps
Digital invoice intake
Invoice fields are captured automatically from the document, with no manual typing.
Anomaly detection
Duplicate invoices, unusual amounts and suspicious documents are flagged for review.
Transparency with vendors
Vendors follow their own invoices, so fewer questions reach the finance teams.
The right information for every user
Role-based permissions: every user sees only the information and actions relevant to them.
Information security and privacy
ISO 27001, ISO 27017 and SOC 2, and compliance with Amendment 13 of Israel’s Privacy Protection Law.
A person approves every action
AI saves manual work, and a person approves every action that affects an invoice or a payment.
Getting started
Committed to your success, from design to operation
- 01Demo meeting
We learn your processes and show you the platform.
- 02Design and planning
Tailored to your organization’s specific needs.
- 03Implementation and connection
Connection to your existing systems and your vendors.
- 04Operation and support
Fast, professional support for local and international customers.
Frequently asked questions
What happens to an invoice with a missing detail?
It is flagged and returned to the vendor for correction through the portal, with an explanation of what is missing, instead of getting stuck in a queue. The vendor sees it in the invoice status.
Do you use AI?
Yes: to read invoice data, to match invoices to orders and delivery notes, to detect anomalies and for smart search. A person approves every action that affects an invoice or a payment.
How do we cut vendor inquiries?
Vendors follow their own invoices and payment status in the portal, so fewer questions reach the finance teams.
Is the information secure?
Yes. Segment holds ISO 27001, ISO 27017 and SOC 2, meets Amendment 13 of Israel’s Privacy Protection Law, and all traffic on the platform is monitored 24/7 by a SIEM/SOC team. More in our Trust Center.
Does the platform connect to our ERP?
Yes. The platform connects to the common ERP systems (SAP, Priority, Oracle, Matrix and others) and supports a range of protocols, such as API, REST, SOAP, SFTP and AS2, so data flows straight into your system with no double typing.
More on the platform
Want to see how it works for you?
In a demo we will look together at your processes and existing systems.