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Privacy Policy

Privacy Policy

Privacy Policy

Segment Information Technologies (Israel) Ltd.

1.       General

Segment Information Technologies (Israel) Ltd., Co. No. 512946146 is the owner and operator of an internet websites which is at the following Web addresses https://www.segment.co.il and https://www.mesi.co.il (hereinafter: “Segment” and/or “the Company”, and “the Website”, respectively).

Segment honors and respects the privacy of its customers, including users who enter the Website as well as users of the range of technological –Business solutions which offered by Segment on the Website (hereinafter: “the User”).

This Privacy Policy described the practices of collecting and using information and the manner in which the User makes use of the Website and/or the systems to be found on the Website and/or of content to which the User is exposed via the Website.

The terms and conditions of this Privacy Policy constitute an integral and inseparable part of the terms of use of the Website.

Segment is entitled, from time to time, and in its sole and absolute discretion and without prior notice, to alter the provisions of the Privacy Policy, so as to reflect technological, commercial, legal, regulatory, etc.

Such updates will be published in this Privacy Policy which can be found in the updated format thereof on the Website.

By using the Website you agree to the terms and conditions of the updated Privacy Policy as same appears on the Website.

We recommend reading the Privacy Policy from time to time.

In every instance in which you do not agree to the terms and conditions of the Privacy Policy, in whole or in part, please refrain from making any use of the Website.

All the definitions and terms appearing in this Privacy Policy will be according to their meaning in the terms of use, unless the context otherwise dictates.

The matters contained in this Privacy Policy relate to both genders, and use of the masculine gender is solely for the sake of convenience.

In addition, terms mentioned in the singular shall also include the plural, and vice versa.

2.       The Company’s products offered for purchase on the Website

The Company offers a wide range of technological-business solutions on the Website which can be personally tailored to suit to each customer, and which are developed exclusively by the company. The solutions offered include a wide range of innovative software products that are personally adapted, and successful business solutions for companies and businesses the world over.

3.       Registration and transfer of information

As part of the use of the Company’s products and of the Website, there is a need for furnishing personal information (for example: name of network/portal, supplier’s name, Co. No. / A.R. No., supplier number in the network, the accounting system that is used, number of employees, name of field – industry, agriculture etc., address (town/city, street, street No. and postal code), full details of User (first name and surname, position, mobile phone and email), etc.).

In addition, all business information that you transfer when using the systems offered on the Website (for example: delivery note/invoice etc.) is collected and stored.

In addition, when using the Website, information is collected about you, such as IP address, data regarding use of the Website – number of clicks, viewing of pages of content, etc.

For the removal of doubt, it is clarified that according to law you are not obliged to furnish these particulars, but without same being furnished, it is possible that you will not be able to use the Website and/or the variety of systems offered on it.

You declare and confirm that you are giving us these details willingly and with free consent.

In addition, you declare and confirm that the information you have given and/or that will be collected about you at the time of using the Website and its systems, including all the business information that is transferred by you at the time of using the Website’s systems (hereinafter: “the Information”) will be stored in the Company’s registered databases and will serve the Company for purposes of direct mailing and communication with customers, enhancement of data, research, providing service to customers, sales management and promotion, marketing and enlisting new customers, and so forth.

For your information, particulars regarding means of payment are not stored in the Company’s databases but by the payment provider.

You hereby declare and undertake that you will provide and/or update on the Website information that is correct, reliable and accurate.

Likewise, you undertake to furnish the Information in your own name and on your own behalf and not in the name of and/or for any third party (unless you have been explicitly permitted to do so).

4.       Collection and Use of Information

Segment is entitled to collect Information and to make use of Information given by you in the course of performing any operation on the Website (even if not completed) as well as Information that has been collected about you, including in the course of use of the Website and the systems offered in it.

The collection of Information is intended for various objectives, including improvement, update and change of the Website, the services and the content appearing on it, streamlining and management of the contact with you on the Website, carrying out a satisfaction survey of the services offered by Segment and/or anyone on its behalf and/or by third parties with whom Segment has entered into business cooperation.

In addition, in accordance with the objectives of the database, Segment may make use of the Information for marketing, commercial and statistical purposes, and also to pass on statistical information to third parties, including potential advertisers on the Website, with this being subject to the terms and conditions of this Privacy Policy.

Statistical information that will be given to third parties will not identify you personally.

Likewise, Segment is entitled to make use of Information received from you and/or Information collected about you, also for purposes of managing and streamlining the contact with you, setting up contact with you where the need arises, maintenance of the Website and/or the system, improvement of the Information and the systems which Segment will offer in the scope of the Website to Users personally and/or to the public at large and/or to some of the Users of the Website.

5.       Perusal of Information

In accordance with the Privacy Protection Act, 5741-1981, you, or someone on your behalf, is entitled to read and peruse Information about you, which is to be found in the Company’s databases and also to request the Company to amend this Information in cases where it is incorrect, incomplete or inaccurate.

In order to exercise this right, you should send a written request to the Company via the “contact us” tab on the Website, or alternatively you should o contact us at one of the communication details mentioned in Paragraph 11 below.

6.       Direct mail

Without derogating from what is stated in the terms and conditions of this Privacy Policy, Segment will be entitled to send Information to a User who has provided his communication details and who agrees to receive direct mail.

The Information will be sent to the User from time to time by email and/or via any other means of communication as the User has provided and will include Information regarding the services provided by Segment and Segment’s marketing and advertising Information.

The User will be entitled at any time to revoke his agreement to receiving mail from the Company and to cease receiving such Information, by way of referring to Segment’s customer service hub via the particulars appearing on the Website or by clicking on “remove” which will appear at the bottom of the message that has been sent.

7.       Cookies

Cookies are a string of letters or digits which serve for authentication, follow-up and storing of relevant Information relating to you during your visits to the Website and sometimes also in future visits.

By means of cookies, our systems will identify your browser for purposes of monitoring the trends of use on the Website, for improving quality of service, for creating a personal User experience on the Website and for transferring advertisements to customers from third parties on the Website and outside of the Website.

You can remove or block cookies by altering the definitions of your browser, but in certain cases this will have an impact on your ability to make use of the Website and it is possible that you will not be able to use portion of the services offered on the Website.

In the course of displaying advertisements or optimization of the service to customers, we are likely to allow authorized third parties to enter a special cookie into your browser. None of the Information or details that are supplied to such third party by means of cookies will contain identifying personal information, but are likely to include general information sections for purposes of enhancing User experience by means of giving research results and/or advertisements that are relevance to you.

Most of the browsers are constructed to accept cookies, but you can define the browser in such a way that it will refuse to accept cookies or will notify you whenever a cookie is sent to your computer.

Under no circumstances will Segment be responsible for any matter connected with cookies.

8.       Pixel tags

In addition to the cookies files, we use “web beacons” which are also called “internet tags”, “pixel tags” or “clear GIFs”, or we use similar technologies that enable us to keep track of your operations as a User on our internet Website or as a receiver of our email messages.

Internet beacons are tiny graphic files and small code fragments that are embedded into internet pages, into advertisements and our email messages, and which serve to collect anonymous Information in order to assist us in determining popular orders and reservations, clicks, the device via which the opening was made, time seal for each event and other Information that is required for enhancing our service.

The Information collected through web beacons does not identify you. It notifies and updates us regarding User preferences in relation to Segment’s content and its services (for example, whether the email message that was sent to you has been opened) and enables us to assess the reaction to our services and messages and in that way to improve our content and the ways of advertising such content.

Commercial advertising on websites by independent companies – what are involved are completely independent websites which are not subject to Segment’s Privacy Policy and therefore it is recommended to read the privacy policy documents of each of the websites of a third party provider.

9.       Furnishing Information to a third party

Segment will take reasonable and customary measures in order to guard against and prevent the transfer of personal details that identify you by your name and/or by particulars of your identity, except in the cases mentioned below:

9.1     In every case in which you made a request to do so and/or express consent thereto was given by you;

9.2     The transfer of personal details that were sent by you on the Website to the clearing company for purposes of completing a purchase transaction you made on the Website;

9.3     In every instance in which you committed a breach of the terms of use and/or the terms and conditions of the Privacy Policy and/or you attempted, yourself and/or through someone on your behalf, through and/or in connection with the Website, to perform operations which are contrary to the provisions of the terms of use and/or the Privacy Policy and/or the provisions of any law;

9.4     In every case in which the transfer of particulars is necessary for purposes of completing an application and/or request by you and/or for purposes of providing a service and/or the transfer of a payment on your behalf. In this connection, you declare that you are aware that Segment makes use of external clearing services, and for that purpose and for the objective of making the payments and the charges, use will also be made of the payment details which you enter;

9.5     In every case in which a judicial order directs the Company to furnish the Information to third parties;

9.6     In relation to any dispute, allegation, claim, demand and/or legal proceedings being conducted between you and/or someone on your behalf and the Company and/or someone on its behalf;

9.7     In every case in which the Company believes that furnishing the Information is necessary for preventing serious damage to the property of the Company and/or the property and/or the body of the User and/or third parties and/or in order to prevent other serious damage, all in the Company’s sole and absolute discretion;

9.8     In every case in which the Company has transferred and/or assigned its activities and/or its rights and obligations as against you to a third party, provided that third parties assume and undertake the terms and conditions of this Privacy Policy;

Nothing in the foregoing shall derogate from the Company’s right to transfer Information to third parties that is not personal information, which is unable to identify you by your name and/or identity details that can identify you personally.

10.     Information security

The Company devotes time and resources to protecting and securing your personal information against loss or unauthorized access, use, alteration or disclosure, and does so by taking accepted precautionary measures and the use of advanced security technologies;

-Segment’s Websites connection is based on https technology.

-Segment’s system does not require direct connection between the User’s information systems and Segment’s system. The transfer of Information between the systems will be made in an encoded synchronized way by means of safes or an SFTP/SSH protocol or any other secured solution according to the choice of the client.

-The system is protected by external WAF and access is achieved after filtering.

-The system is located in a servers farm in Israel which complies with the most stringent information security standards.

-The system has high survivability at the geographic level.

-Segment currently performs a PT for the system through an independent body in regular cycles – with this being in accordance with the very highest standards.

-Segment sees to it that its systems and the information portals are updated regularly with security updates at the very highest security level required in accordance with accepted best practices.

-All Segment’s information systems and portals are based on full compartmentalization between Users of the systems and the portals, in the course of creating a unique tenant for each system.

-Sensitive fields and objects are safeguarded in an encoded manner on Segment’s systems. Private keys are saved in a protected and secured manner, and in addition every deciphering operation is documented.

-Segment performs and documents a full audit trail for each of the operations and will immediately give notice to Users in the case of a cyber event. The documentation is performed on all the application layers (OSI).

Segment’s ISO standard authorizations:

Segment holds authorization for:

•        The standard ISO 9001: 2015.

•        Information security standard: ISO 27001.

•        Information security standard: ISO 27799.

Segment makes sure to be updated regularly with the technological developments in the fields of software and hardware in order to provide Users of the Website and its customers with the best protection against penetration or break-in, including unauthorized entry into Segment’s databases.

However, the Company cannot completely and absolutely prevent faults and disruptions on the Website.

In addition, cases are likely which are not within the Company’s control and/or which are due to force majeure, and in such cases the Company does not undertake that the Website and its systems will operate normally and without any interruption and/or that the Website and/or the data which is connected and/or given as stated above will be completely immune to unauthorized access and/or penetration into the Company’s databases.

The Company will not bear any liability or responsibility in respect of any damage and/or loss, direct or indirect, of whatsoever nature, that is caused as a result of this, including in respect of the invasion of privacy.

The entire aspect of use and clearing of credit cards via the website will be done in an encoded and secured manner by means of an external card clearing company, which makes use of modern encoding systems and encoding mechanisms that accord with international standards.

11.     Making contact

On any question and/or clarification and/or response regarding this Privacy Policy and/or on any other subject, you are invited to contact the Company via the email address – [email protected]

In every reference you make to the Company, make sure to mention full details, including address and email for making contact, and precise details of your request.

The Company will endeavor to respond to every reasonable request within a reasonable time.

**      Paragraphs 6 and 9 of this Privacy Policy will also apply to the company S.B.I. Information Technologies Ltd., Co. No. 513386870 and to the company R.T.M.I. Information Technologies Ltd., Co. No. 515385185, which are part of the Segment group.

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